Terms & Conditions | Online Pilates

Terms and Conditions

In participating in online classes you agree to the terms and conditions as outlined here. This agreement commences once you have indicated your acceptance on the Client Consent Form. If you feel unwell, or in the event of a change in your physical ability, it is the responsibility of the client to inform instructors prior to the class commencing. You should not participate if you are feeling unwell. Please also inform instructor should you become pregnant.

Please make sure you work at your own level of intensity. Use modifications/progressions where necessary.

Cancellations and Refunds

All classes which have commenced are non-refundable to clients.
All passes, and monthly memberships are non-transferable and may not be shared. They are for the sole use of the client who purchased them.
Where classes have been booked, cancellations can only be made via the online booking system up to 12 hours before a class without penalty. Cancellations will not be accepted via phone or email. If you do not attend a booked session or cancel within this cancellation period, you will be charged for the class.
Every possible effort is made to deliver classes and services on time as scheduled in the class timetable. However, Pilates and More with Denise reserves its right to alter the timetable as a result of circumstances beyond its control. The class schedule is subject to change or cancellation without notice.
Pilates and More with Denise is not liable to refund or to offer compensation of any kind for classes that are late, changed or cancelled for any reason. Classes which are cancelled by Pilates and More with Denise may be transferred by clients to alternative classes.
Fees may increase from time to time to reflect increases in costs.
In attending classes at Pilates and More with Denise, you agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Pilates and More with Denise for any personal injury.

Unlimited classes

Monthly membership must be purchased by an upfront payment. The membership cannot be activated prior to full payment.
The monthly membership bundle is activated on the day at which you first enter a class using that membership and includes all live classes. It expires 30 days later.
PLEASE NOTE: should you decide to cancel your subscription, the subscription will terminate at the time of cancellation. Please proceed to cancel 1-2 days prior to the renewal date of your subscription to ensure you still have access to class/videos.
All membership bundles which have commenced are non-refundable to clients. No refunds, transfers, suspensions or extensions are offered on unused portions of passes due to illness, user error, injury, change of address or any other reason.
Membership entitles clients to attend unlimited classes over the duration of the membership.
Membership fees will be charged via direct debit to your credit card or bank account once per month via www.pilatesandmorewithdenise.com
Pilates and More with Denise is in no way responsible for additional bank fees that you may incur from your bank. Bank fees are under the terms and conditions of contractual agreements that lie between you and your bank.

Commitment to Data Security, your personally identifiable information is kept secure. All emails and newsletters from our sites allow you to opt out of further mailings.

Pilates and more with Denise will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.