Frequently Asked Questions 

I am new to exercise, can I participate?

Firstly, hello and welcome to our community. Pilates is a great way to build and maintain strength, mobility balance, coordination and body awareness. Ketllebell classes are a great way of working a number of fitness components including cardiovascular system, muscle strength and endurance, balance and agility. The classes are designed with the beginner in mind, layering each exercise so that you can choose a level that is suited to you during each class.

I’m pregnant, can I participate?

At present classes are geared towards the general population with no limitations therefore unfortunately are not recommended for prenatal groups.  However, please watch this space for pre/post natal news.

What do I need for the workouts?

Pilates: All you need is some space around your mat. Some comfy workout clothes (or pj’s if you’re doing from home 😊) and a bottle of water to stay hydrated.

Kettlebell/weight class: Whatever you are working with at home: Kettlebells, dumbbells, tins of food, bag with books, water bottle. Some upbeat music to get you even more motivated.

Recommended Playlists:

https://open.spotify.com/playlist/190wZ2oVo7MTrBvNlPiub2?si=z8V0vhzpTFKecyCI

https://open.spotify.com/playlist/4ZB8LNvjTqxyUZPzHyYYJq?si=nO-rralgQo6j9UfzQQi7Gw

How long are the classes?

All classes are 40 minutes in duration. Please arrive 5 minutes early to be entered from the waiting room.

Do I have to leave my camera on?

No, this is completely optional. It is a really nice way for me to interact with you however if you feel more comfortable leaving your camera off that is completely fine. This is your space.

How far in advance can I book a class?

You can book into classes up to 7 days in advance with the latest booking being 30min before start time.

How close to the start time can I cancel or reschedule?

You can cancel/reschedule through the booking system up to 12 hours before a class. You cannot cancel or reschedule through phone or email. If you cancel within the above time, your account will deducted of the class fee.

What does the Unlimited Price Plan subscription include?

It includes all Pilates and Kettlebell LIVE and RECORDED classes. You choose the start date for your subscription at checkout. 

PLEASE NOTE: should you decide to cancel your subscription, the subscription will terminate at the time of cancellation. Please proceed to cancel 1-2 days prior to the renewal date of your subscription to ensure you still have access to class/videos.

What does the On-Demand subscription include?

You have access to ALL videos on the on demand library for 30 days (which is added to weekly). This does not include access to live classes. If you would like both, please purchase the Unlimited Pricing plan.

PLEASE NOTE: should you decide to cancel your subscription, the subscription will terminate at the time of cancellation. Please proceed to cancel 1-2 days prior to the renewal date of your subscription to ensure you still have access to videos.

I have bought the unlimited live monthly plan. Do I still need to book every class?

Yes, if you purchase the unlimited monthly plan you still need to book into each individual session you want to attend as new zoom links are created for each session. You will receive your zoom link via confirmation email once you book into class. If you do not receive your email please reach out to pilatesandmorewithdenise@gmail.com

I have bought a 5 class plan (lives) and can't make class. Can I get a recording instead?

No, these are two separate systems. You have up to 12 hours before class begins to cancel or reschedule otherwise the class is deducted from your account. You have 2 months to use your 5 class pass. If you still want a recording you can rent one from the on demand library but will be a separate payment. 

How long do I have access to a recording?

When you rent a recording, you have access for 24 hours once transaction is complete

How do I cancel my subscription?

Should you decide to cancel your subscription, the subscription will terminate at the time of cancellation. Please take note of your renewal date. Please proceed to cancel 1-2 days prior to the renewal date of your subscription to ensure you still have access to videos.

  1. Log into your account

  2. Click ‘Cancel Subscription’

What are your terms and conditions for attending class?

You can find our terms and conditions page by clicking the link at the bottom of the website or clicking here

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